Track order

Every GiftCraftly order is tracked from our print studio to your door. Here's how to find out exactly where your gift is right now.

How to Track Your Order

1. Check your shipping confirmation email

The moment your gift leaves the print studio, we email you a tracking link. Search your inbox (and spam folder, just in case) for "GiftCraftly" — the email is titled "Your order is on its way." Click Track your order and you'll see live carrier updates.

2. Use your order status page

Your order confirmation email contains a link to your personal order status page — it shows every stage of your order: personalization confirmed, in production, dispatched, out for delivery, delivered. Bookmark it; it updates in real time.

3. Ask us directly

Reply to any of our emails, or write to hello@giftcraftly.com with your order number (it starts with #GC and is in your confirmation email). We'll reply with your tracking status, usually within one business day.

What the Timeline Looks Like

• Order placed — you approve your preview, and your piece enters the production queue at our US or UK print studio, whichever is closest to your recipient.
• In production (1–3 business days) — your item is printed, checked, and packed.
• Dispatched (by day 2–4) — tracking email arrives; the carrier takes over.
• Delivery — typically 3–7 business days after dispatch for standard shipping, depending on your location. Exact estimates are shown at checkout and in your tracking link.

Tracking Questions We Hear Often

My tracking hasn't updated in a few days

Carriers sometimes scan packages only at major hubs, so gaps of 2–3 days — especially during holiday season — are normal and almost never mean your package is lost. If tracking hasn't moved in 5 business days, contact us and we'll investigate with the carrier directly.

My order shows delivered, but I don't have it

First, check with household members, neighbors, your building's mail room, and around entrances — carriers sometimes mark packages delivered slightly early or leave them in safe spots. If it hasn't appeared within 24 hours, contact us; under our replacement-first guarantee, we'll work out a remake or a solution with you.

I ordered multiple items

Personalized items are sometimes produced at different studios, so they may arrive in separate packages with separate tracking numbers — each one gets its own shipping email. No extra shipping cost to you.

My gift needs to arrive by a specific date

Tell us! Email us your order number and the date — we can't always work miracles, but we'll flag your order and tell you honestly whether it will make it.