Terms and conditions

These Terms & Conditions ("Terms") govern your use of giftcraftly.com and your purchases from GiftCraftly ("we", "us", "our"). By using our site or placing an order, you agree to these Terms and to our Privacy Policy. If you don't agree, please don't use the Services.

1. Who Can Use GiftCraftly

You must be at least 18 years old (or the age of majority where you live) to place an order. By ordering, you confirm the information you provide is accurate and that you're authorized to use the chosen payment method.

2. Our Products

Every GiftCraftly piece is made to order based on the personalization you provide — names, dates, locations, songs, photos, and messages. Because each item is produced individually:

• Minor variations in color, finish, or material between the on-screen preview and the physical product can occur and are a normal part of made-to-order production.
• Product photos on the site are styled examples; your item will reflect your personalization.
• We may update, replace, or discontinue products at any time.

3. Previews and Your Approval

Where a live preview is offered, the preview you approve is the artwork we print. Please check spelling, names, dates, and photo cropping carefully before ordering — we print exactly what you approved, including any typos in the text you entered. If you spot a mistake after ordering, contact us immediately; we can usually fix details before production begins, but once an item has been printed, changes aren't possible.

4. Your Content and Our License

You keep full ownership of everything you upload — your photos, messages, and personal details ("Your Content"). By placing an order, you grant us a limited, non-exclusive license to reproduce Your Content solely to produce your order, generate your preview, provide support, and remake the item if a replacement is needed. That's the entire scope — as described in our Privacy Policy, we never use Your Content for marketing or anything else without your explicit permission.

5. Content Rules

When you upload or enter content, you confirm that:

• You own it or have permission to use it — including permission from people who appear in photos, and from a parent or guardian for photos of children;
• It doesn't infringe anyone's copyright, trademark, or other rights — this includes brand logos, licensed characters, artwork you don't own, and other protected material;
• It is not hateful, harassing, unlawful, or sexually explicit.

We may decline to produce any order whose content we reasonably believe breaks these rules or the law, with a full refund. You are responsible for the content you submit, and you agree to cover us (indemnify us) against third-party claims arising from content you provided without having the necessary rights.

6. Pricing and Payment

• All prices are shown at checkout in your selected currency; taxes and shipping are displayed before you pay.
• Payment is processed securely by our payment providers at the time of order. We never see or store your full card details.
• If a pricing error is obvious (for example, a decimal-point mistake), we may cancel the affected order and refund you in full.

7. Production, Shipping and Delivery

• Items are produced at our print partners in the US and UK and typically dispatched within 2–4 business days of your preview approval, with tracking provided.
• Delivery estimates are estimates, not guarantees — carriers occasionally delay, especially in peak gifting seasons. Order early for date-specific occasions.
• Please double-check your shipping address; we can't recover items delivered to an address entered incorrectly, though we'll always try to help.
• Full details are in our Shipping Policy.

8. Replacements, Returns and Refunds

Because every item is personalized and made just for you, personalized items can't be returned or refunded for change of mind. But our replacement-first guarantee means:

• If your item arrives damaged, defective, or different from the preview you approved, contact us within [30] days of delivery with a photo — we'll remake and reship it free, or refund you if a remake isn't possible.
• If your order is lost in transit, we'll remake and reship it at no cost.
• Errors in content you entered and approved (a misspelled name in your approved preview, for example) aren't covered as faults — but talk to us anyway; we'll always look for a fair solution, often a discounted remake.

Full details are in our Returns & Refunds Policy.

9. Our Intellectual Property

The GiftCraftly name, logo, site design, product designs, templates, and all site content (other than Your Content) belong to us or our licensors. You may not copy, resell, or commercially exploit any part of the Services without our written permission.

10. Acceptable Use of the Site

You agree not to misuse the Services — including attempting to breach security, scraping the site, placing fraudulent orders, misrepresenting your identity, or interfering with other customers' use. We may suspend access or cancel orders involved in fraud or abuse.

11. Disclaimers and Limitation of Liability

The Services are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim warranties not expressly stated in these Terms, and our total liability for any claim relating to an order is limited to the amount you paid for that order. Nothing in these Terms limits liability that cannot be limited by law — including, for consumers in the UK/EU, your statutory rights, which remain unaffected.

12. Governing Law

These Terms are governed by the laws of [England and Wales], and disputes will be subject to the non-exclusive jurisdiction of its courts — except where the consumer-protection laws of your country of residence give you additional rights, which you keep.

13. Changes to These Terms

We may update these Terms from time to time. The version published at the time you place your order applies to that order. Meaningful changes will be reflected in the "Last updated" date above.